organizational efficiency, reduced costs, better control of
assets, job security. At every level of your company, AMP
provides unique benefits and measurable returns. We believe
that in order to successfully roll out any new program, clear
benefits must be realized at each organizational layer. Below
you will find a collection of "mini" case studies
highlighting the benefits of being AMPed.
efficiency of IT management
services cost reduction
security for IT staff
is an IT manager in a regional headquarters of a national
freight carrier. In addition to managing a core of 6 developers
and 12 technicians responsible for maintaining the billing
systems, customer databases, and desktop PCs, John is also
in charge of reviewing, renewing, and managing all of 11 software
and hardware support agreements. John was recently forced
to layoff 2 system administrators and 5 help desk staffers,
stretching his resources to the limit. To make matters worse,
John is under increasing pressure to make further cuts in
his staff. John barely has enough time to sign the agreements
that support providers push in front of him, much less review
service levels and negotiate for added services and reduced
reduces John's workload
John engaged MBA Computer Solutions to develop a custom support
services portfolio for his region. By outsourcing the management
of his IT support services John had enough time to work with
his DBAs to solve a critical billing system issue. In addition,
MBA consultants optimized John's UNIX system support services
to reduce the costs by 23% and negotiated with the storage
products vendor to perform some of the ongoing tasks the system
administrators were previously burdened with. The cost reduction
alleviated the pressure to make further cuts in IT staff.
VP of Information Systems
Benefits of AMP
is the VP of IS for a national home products retailer. Mary
is responsible for the operation of all corporate information
systems including ERP, CRM and supply chain systems. Mary
has delegated the responsibility of local POS systems, telecom
equipment and office equipment to each individual store manager
and the local IT staff. This has led to a loss of cost control
for support services and asset management at the store level,
but Mary has her hands full keeping the corporate operations
gives Mary control of the remote systems
MBA Computer Solutions developed for Mary's organization a
national support services portfolio through AMP. By reducing
the number of different service providers, realigning the
service levels to the requirements of each store and approaching
contract negotiations from a consolidated position, AMP reduced
the overall cost of services in the remote locations by 19.5%.
Asset management became a breeze for Mary. All she has to
do now is look at the equipment list in the AMP agreement.
And best of all, MBA Computer Solutions was able to negotiate
upgrades to over half of the telephone systems (a value of
over $300k) at no cost to Mary's organization by placing all
the support services for that equipment with one national
vendor in a multi-year agreement.
support services costs
services cost reduction
increase, BIG BONUS
is the CFO of a Fortune 500 pharmaceutical manufacturer. One
of the most frustrating aspects of his job is controlling
the cost of information technology needs, particularly the
ever-increasing cost of support services. The situation is
getting worse with every new technical solution implemented.
In addition, William is finding it nearly impossible to predict
support services renewal costs and plan the cash flow accordingly.
William needs a better understanding of what the services
are for, how much is really needed, and a way to smooth all
the spikes in cash outlay for support services.
makes costs predictable
MBA Computer Solutions developed an AMP agreement for William's
company with a dual focus on aligning services to business
requirements and making cash outlay for services a predictable
flat-rate per quarter. Through the realignment of the services
being purchased to the actual needs of William's organization,
support services cost was reduced by over 43%, a savings of
more than $650,000! Through the Structured Payment Plan portion
of their new AMP agreement, William's company knows exactly
what they must budget in each quarter for support services.
William's board of directors voted for a significant increase
in William's salary in addition to the hefty bonus he received
for his superb performance.
Who Uses AMP?
Is AMP right for me?