is a list of the most frequently asked questions concerning
the AMP program.
If you have any additional questions, please feel free
much can AMP reduce the cost of my services?
is MBA via AMP able to negotiate better prices, services
and terms on our behalf than we can?
much will it cost me to AMP my support services agreements?
products can be included in an AMP agreement?
any service provider be included in an AMP agreement?
will actually service my hardware and software?
there be any changes in how we initiate service requests?
happens if something goes wrong with my support services?
is AMP currently available?
long does it take to initiate an AMP agreement?
I start by AMPing several agreements and than add more at
a later date?
do I add or delete items from my AMP agreement during the
company has multiple personnel responsible for different
departments, computer platforms, applications, etc. How
will this change?
AMP help us with the procurement of hardware and software
it sounds almost too good to be true. Cost savings, increased
efficiency, less headaches. Am I missing something?
How much can AMP reduce the cost of my services?
Typical savings exceed 20% but some clients have saved in
excess of 50% of their annual support costs. This will be
dependent on the types of products, service level requirements
and internal IT staff capabilities, along with other factors.
In addition to reducing the cost of services, AMP will also
reduce or eliminate the cost of administering support services
agreements, an average savings of 3.6%. Other intangible savings,
such as improvement in IT staff efficiency, are also benefits
2. How is MBA via AMP able to negotiate
better prices, services and terms on our behalf than we can?
MBA brings decades of experience in support services to our
clients. With personnel experienced in contract negotiations,
administration, sales and management we believe that we can
offer our clients a service not currently available in the
market. Our knowledge of the service support industry enables
us to negotiate from a position of strength with service providers.
Understanding how to optimize agreements, utilize competitive
influences, administer and manage large numbers of service
agreements gives our customers and us an edge in service support
agreements. This is what MBA does as a business. We utilize
our knowledge and availability of time to negotiate the best
agreement possible for our clients.
3. How much will it cost me to AMP my support
There is currently no direct cost to participate in AMP. One
of the major goals of the AMP methodology is to reduce the
clients overall cost for support services. In almost every
case, AMP achieves this goal, significantly lowering the total
cost of services.
4. What products can be included in an
Virtually any ongoing support services agreement or contract
can be included in an AMP agreement; even non-technical services
can be AMPed. However, most of the services our current clients
have included in AMP agreements are IT infrastructure hardware
and software products, telecommunication products and business
5. Can any service provider be included
in an AMP agreement?
Just as virtually any product line can be AMPed, any service
providers can participate in the AMP program. We currently
work with service providers for all the major hardware and
software manufacturers. Service providers and product lines
are continually being added. If we do not currently work with
a preferred vendor, we will establish an AMP relationship
with them via our Services and Delivery team.
6. Who will actually service my hardware
The AMP methodology will help us to identify appropriate resources
for your support services. In most cases the manufacturer
of the product for which service is required is the preferred
provider, particularly where the product is critical to business
operations. In other circumstances, your internal IT resources
can be enabled to perform support services, or alternative
vendors can be utilized. This will depend on the goals and
objectives of our clients.
7. Will there be any changes in how we
initiate service requests?
No, currently our customers will continue to place service
calls exactly the way they that have been placing them. Obviously
this will change if there is a different service provider
in place. AMP negotiation does allow MBA to negotiate on your
behalf alternate service initiation processes if desired/required.
8. What happens if something goes wrong
with my support services?
MBA Computer Solutions proactively works with both our client
and the service vendors to foresee potential pitfalls and
manage those risks reducing the likelihood of a service problem.
However, occasionally a problem will occur. In those cases
MBA Computer Solutions will immediately initiate our problem
resolution procedures with the appropriate service vendor.
We will be your advocates at all times, always protecting
your best interest.
Where is AMP currently available?
AMP is currently available in all 50 states and the Caribbean.
How long does it take to initiate an AMP agreement?
Most AMP agreements can be initiated within four weeks time
depending on the number of different support services agreements
that are to be included in the initial AMP Master Services
Agreement. A good rule of thumb is to allow half a day per
existing agreement for the initial requirements analysis.
Negotiation time will depend upon the client's goals and objectives.
Can I start by AMPing several agreements and than add more
at a later date?
Yes, this is a common practice with many of our customers.
It is often easier to start with several support agreements
that are coming up for renewal and then AMP additional agreements
as they are ready to be renewed.
How do I add or delete items from my AMP agreement during
the contract period?
Items being added or deleted from an AMP agreement are handled
exactly as they would be if items were under an individual
service agreement entered into by the customer. Each service
provider has unique conditions for adding/deleting items from
a service agreement. MBA may be able to negotiate more favorable
terms from the designated service provider.
Our company has multiple personnel responsible for different
departments, computer platforms, applications, etc. How will
In cases where our customers have multiple personnel in charge
of different service support agreements and wish to continue
this practice, MBA will work with each person responsible
for the various agreements. Our Master Service Agreement will
not be affected by working with various departments and personnel.
Our customers may also wish to designate one person or a team
of personnel for MBA to work with in negotiations.
Can AMP help us with the procurement of hardware and software
While the AMP program is designed to focus on service support
agreements, MBA has many years of experience in supporting
our customers in the area of hardware and software procurement.
MBA can help in a number of areas during the procurement cycle.
We are able to help evaluate a product or service, help source
and negotiate prices and terms with vendors. This is done
in conjunction with strategic business partners and consultants.
15. OK, it sounds almost too good to be
true. Cost savings, increased efficiency, less headaches.
Am I missing something?
Only the chance to take advantage of a unique opportunity.
We would offer a money back guarantee but there is currently
no cost for our analysis of your existing service support
agreements. Take advantage of AMP and see how we can save
you time, money and hassles. Our analysis of your existing
service support agreements will give you a complete picture
of what you're currently doing and how we can make your job
easier by utilizing AMP.